Terms & Conditions
Thank you for choosing Macoavell as your textured wall specialist. We take pride in both our premium product and expert installation. This 5-Year Limited Warranty reflects our commitment to quality — while setting clear expectations to ensure long-lasting results.
Warranty Coverage
This limited warranty covers defects in materials and workmanship, specifically:
- Peeling, bubbling, or flaking of the textured wall surface
- Major discoloration caused by material failure
- Installation-related issues caused by Macoavell’s team, when the wall was applied under suitable conditions
This warranty is valid only for indoor residential or light commercial walls, applied directly by Macoavell’s trained team and maintained under normal use.
Eligibility & Activation
To be eligible for the 5-Year Limited Warranty, the customer must:
- Submit a clear, timestamped photo of the completed Macoavell Textured Wall within 30 days of installation.
- Leave a public Google review for “Macoavell Malaysia” within the same 30-day period.
- Retain proof of purchase and original invoice.
Warranty becomes active only after all three steps are completed. Late submissions or missing steps may void coverage.
Warranty Period
- Valid for 5 years from the installation date.
- Applies to one-time application by Macoavell on approved indoor surfaces.
- Non-transferable and valid only for the original purchaser and installation address.
Exclusions – Not Covered
Macoavell is not liable for the following:
- Damage caused by the customer after installation (e.g., scratches, impacts, abrasion)
- Water damage from plumbing leaks, roof leaks, high humidity, or condensation
- Use of unauthorized cleaning chemicals or abrasive tools
- Installation on walls that were:
- Not disclosed as damp, cracked, oily, or structurally compromised
- Later affected by settling, mold, or external damage
- Normal aging or slight tone variation over time
- Requests based on subjective dissatisfaction with color, texture, or style after installation
- Reapplication due to renovation, remodeling, or customer-initiated changes
How to Make a Warranty Claim
To file a claim:
- Email [team@macoavell.com.my] with:
- Your invoice and installation address
- A description of the issue
- Photos clearly showing the problem
- Macoavell Malaysia will review the claim and may request an on-site inspection (fees may apply if the claim is not covered).
If your claim is approved, Macoavell may, at its discretion:
- Reapply or repair the affected area
- Offer replacement material (if applicable)
- Provide a partial refund of the original installation cost
Labor for any work done by third parties is not covered.
Limitations of Liability
- Macoavell’s total liability is limited to the original contract value.
- Under no circumstances is Macoavell responsible for:
- Indirect or consequential losses (e.g., business interruption, repainting, relocation)
- Any modification or interference with the product by others
Legal & Final Terms
- This warranty is governed by the laws of Malaysia.
- Warranty terms are subject to change without notice.
- This warranty is supplementary to, and does not replace, any consumer rights available under local law.
For questions, warranty support, or detailed maintenance advice, contact:
📧 team@macoavell.com.my
📞 +603 3319 9949
🌐 https://macoavell.com.my